Nov 13, 2019

In our latest Healthcare Experience podcast, we chat with Sharp Healthcare's Dina Ammsso, Consumer Experience Coordinator, Revenue Cycle and Gerilynn Sevenikar, Vice President of Revenue Cycle. 

Gerilynn and Dina share the steps Sharp Healthcare is taking to extend the patient's clinical journey to include the...

Aug 2, 2019

Despite its complexity, price transparency is here to stay. If your organization isn’t posting even basic service level costs on your website, you should begin the process now to ensure compliance with government mandates that take effect in 2020. Government regulation aside, price transparency is one more step in...

Jun 18, 2019

In this episode of Healthcare Experience, we chat with Pete Thompson, Senior Revenue Cycle Strategist at ClearBalance. Pete is the architect of the ClearBalance ROI Value Model, and he explains why it's an important tool for healthcare providers focused on patient pay.

Listen in to hear Pete talk about the HFMA Peer...

May 17, 2019

We shared the results of our 2018 Healthcare Consumerism Study with Patientco's Chief Strategy Officer, Alan Nalle to compare the results with their Patientco Digital Findings Survey. 

In this episode, we discuss:

• The patient/consumer perception of healthcare cost and what's affordable
• The patient experience and...

Mar 27, 2019

April York, Senior Director of Patient Finance at Novant Health, joined us to discuss how patient loyalty has become a driving force in hospitals, and how revenue cycle services have had to adapt with the new patients of today's world.

"Every patient is unique and they want to be treated as such. Their financial and...